DELIVERY & RETURNS
DELIVERY
We’re so glad you’ve chosen to shop with us.
Every order you place is made especially for you – not pulled from a warehouse shelf. This allows us to reduce waste, create more responsibly, and bring you something truly made with care.
Below, you’ll find everything you need to know about how your order gets to you, and what to do if something doesn’t go as expected.
Why Our Shipping Takes a Little Longer
We create each item on demand — only after you place your order. This means:
- Less overproduction and waste
- More thoughtful shopping
- A product made uniquely for you
It usually takes 1–2 business days to fulfil your order before it’s shipped out.
Estimated Delivery Times:
- United States 5-8 Business Days
- UK & Europe 5-8 Business Days
- Canada 7-12 Business Days
- Australia 7-12 Business Days
- Japan 5-8 Business Days
- Rest of the World 5-20 Business Days
Most orders arrive ahead of these timeframes, but these estimates should be used as a guide.
Where Your Order Ships From
We work with trusted fulfilment partners with facilities around the world. Your order will be shipped from the location that allows for the most efficient delivery. If your nearest facility is out of stock, your order may be fulfilled and shipped from another location to avoid unnecessary delays.
Customs and Taxes
Some international orders may be subject to additional customs or tax fees. These charges are determined by your local customs office and are outside of our control. Customs policies vary widely, so we recommend checking with your local customs authority to understand if any duties or taxes will apply to your order.
Unexpected Delays
Occasionally, deliveries may take longer than expected. These delays are often caused by international customs processes or unforeseen shipping issues. If your order is delayed beyond the estimated timeframes, please contact us and we will work with you to resolve the situation.
If Your Order Hasn’t Arrived
If your order is taking longer than expected, please take the following steps before contacting us:
- Check your shipping confirmation email to ensure your delivery address is correct.
- Contact your local post office to see if they are holding the package.
- Check with neighbours in case the courier has left your order nearby.
If the shipping address is correct and your package hasn’t been located, please get in touch with us via Live Chat or through our contact page, and include your order number.
ORDERS AND TRACKING
Choosing the Right Size
Every item of clothing includes a detailed size guide showing chest and length measurements in inches. We also provide international size references to help you choose. For the most accurate fit, use the measurements in inches rather than relying only on international size conversions.
Tracking Your Order
When your order is shipped, you will receive a tracking link via email. This will allow you to follow your package’s progress. If you have any questions about the status of your shipment, please contact us through Live Chat or via our contact page.
Incorrect or Damaged Products
If you receive an incorrect or damaged item, please notify us within 7 days of receiving your order. Include your order number and clear photos showing the issue.
If you believe the item has been mislabelled or has a sizing issue, please include a photo of the garment laid flat with measurements in inches. We will review the details and resolve the issue promptly.
RETURNS AND REFUNDS
Why We Do Not Accept Standard Returns
Because each item is made to order, we are unable to accept returns or exchanges for change-of-mind purchases. We do not hold stock, so returned items cannot be resold. This approach allows us to minimise waste, lower our environmental impact and keep our production more responsible.
However, if there is any problem with your order, we will do everything we can to make it right.
Refunds
Refunds are offered in cases where you receive the wrong item or an item arrives damaged. If this happens, please contact us immediately with your order number and supporting information, and we will resolve the issue as quickly as possible.
Exchanges
We are unable to offer exchanges for different sizes or colours, as all orders are made to order. To avoid sizing issues, please refer to the product’s size guide before placing your order.
Return Timeframes
Claims for damaged or incorrect products must be submitted within 4 weeks of receiving your items. Claims for packages lost in transit must be made within 4 weeks of the estimated delivery date.
Our Commitment to You
We understand that online shopping requires trust, and we take that responsibility seriously. Our made-to-order process allows us to reduce waste, be more sustainable and keep our quality standards high.
While this means we can’t offer traditional returns or exchanges, it also means we’re fully committed to taking care of any issues that arise with your order. If something goes wrong, we will work with you to put it right quickly and fairly.
For any questions or concerns, please contact us through Live Chat or our contact page.
Need help?
Speak to us on LIVE CHAT! 😊
